privacy-policy

Welcome to Vanilla.co.id (“we”, “our”, or “the Site”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase on our website.

1. Information We Collect

We may collect the following types of personal information from you:

a. Identity Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

b. Transaction Information

  • Purchase history
  • Payment details (via secure third-party payment gateways such as e-wallets, bank transfers, or credit cards)

c. Technical Information

  • IP address
  • Device and browser type
  • Cookies and browsing activity on our site

d. Additional Information

Any other information you voluntarily provide to us through forms, surveys, or direct communication.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To send order confirmations, invoices, and shipping updates
  • To provide customer support and respond to inquiries
  • To send marketing promotions, special offers, or product updates (only with your consent)
  • To improve our website, products, and services
  • To comply with applicable laws and regulations in Indonesia

3. Cookies Policy

We use cookies to enhance your experience, including to:

  • Remember your preferences and login sessions
  • Analyze site traffic and usage patterns
  • Offer personalized product recommendations

You can disable cookies in your browser settings, but certain features of the website may not function properly if you do so.

4. Data Protection and Security

We take reasonable technical and organizational measures to safeguard your personal data, including:

  • Data encryption (SSL) for secure transactions
  • Restricted access to personal information
  • Regular system monitoring to prevent unauthorized access

While we strive to protect your information, please note that no method of transmission over the internet is completely secure. By using our website, you acknowledge these inherent risks.

5. Sharing Your Information with Third Parties

We do not sell or rent your personal information to any third parties.
We may share your data only in the following cases:

  • Logistics providers – to fulfill and deliver your orders
  • Payment gateways – to process secure payments
  • Legal or regulatory authorities – when required by applicable law

All third parties are required to handle your data securely and only for the purposes for which it was shared.

6. Your Rights

Under Indonesia’s Personal Data Protection Law (Law No. 27 of 2022), you have the right to:

  • Access and obtain a copy of your personal data
  • Correct or update inaccurate data
  • Withdraw consent for certain data uses
  • Request deletion of your personal data (under certain conditions)
  • File a complaint with the data protection authority if your rights are violated

To exercise these rights, please contact us by whatsapp